Shipping & Handling
Lillydale Candle Co offers the following shipping and handling options:
- $15 flat rate shipping
- $20.65 Australia Post Express
- Free shipping automatically applies for orders over $100
Shipping is delivered via courier or Australia Post at our discretion.
As tracking is provided, whilst we will do our best to assist you in locating your parcel, we cannot accept responsibility for delayed deliveries and/or any missing parcels after they have left our premises.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.
If you live in an apartment/unit complex where your front door is not easily accessible, please specify instructions on how the parcel can be delivered i.e. buzz intercom, authority to leave with building concierge.
Please note when a parcel has been attempted to be delivered on multiple occassions and the parcel cannot be left in a safe location and/or has not been collected from the courier service depot, and the parcel is then returned to sender we are not obligated to re-send the order at our expense. A re-delivery fee is applicable.
Orders are dispatched within 1-3 business days of payment confirmation. When your order is dispatched, you will receive an email advising on delivery method and expected time of arrival. Your order delivery may take up to 1 -10 days from dispatch to be received.
If you have not received your order within 10 days from dispatch. Please send an email to hello@lillydalecandleco.com.au and we will lodge an inquiry with the delivery service to ensure delivery occurs as soon as possible.
Estimated delivery days:
1 - 4 business days for delivery to: NSW, VIC, ACT
4 - 10 business for delivery to: SA, WA, NT, QLD, TAS
Please note:
Timing of delivery is subject to payment authorisation and stock availability.
We do not dispatch or deliver during weekends or public holidays.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.